CLAIMS
We analyze and investigate claims for damage and loss during a relocation. You can follow this link for information on filing a claim what to expect during the settlement process.
MILITARY/DoD CLAIMS
We assist our DoD customers with navigating the DPS System and filing a claim within that system. We then work with the customer to reach a settlement of the claim.
QUICK CLAIMS
We offer expedited claim settlement and payment on small claims under a certain dollar amount. We work with shippers on negotiated average costs to speed the settlement. Ask your move manager or drop us a line to learn more about it.
ALLIED CLAIMS
If your move took place with Allied Van Lines, we cannot settle your claim, but we can provide assistance in filing a claim with Allied. On the "File a Claim" page, there is a link to file an Allied claim.
DELAY CLAIMS
We handle claims for delays during a relocation (e.g. late delivery). This link provides information on what to include in your claim and what is covered.
INSPECTIONS
We have a network of trained furniture artisans who are ready to assist you in determining the extent of damage and any potential repairs.
HOME DAMAGE CLAIMS
We work with home owners or landlords on damage caused to the interior or exterior of a home during the relocation (e.g. floors, yard, etc.).
ABOUT
US
I
Eagle Claims Service specializes in the investigation and settlement of household goods shipment claims. We work with you throughout the entire claims process, from initial response through final resolution. We try in all cases to provide efficient, quick and caring service to settle your claim.
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We work with many carriers and transportation service providers, these include Coleman Worldwide Moving, Covan World-Wide Moving as well as many others.
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Our team works with specialty firms, adjusters, repair specialists and artisans all over the world to expedite a resolution to your claim. We have 30 years of claims experience ready to serve you.
The claims process can be overwhelming. There are certain requirements that everyone must follow from claims being in writing to inspections of the items claimed. This can take time and add to the stresses of settling into a new location and home. The team at Eagle attempts to alleviate the stress and make the claims experience as smooth as possible.
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We can’t remove certain requirements or ignore the terms and conditions governing the settlement process, but we can make the process easier and communication better. We designed this website to allow our customers the opportunity to communicate with us on your terms. You have the ability to file your claim online, communicate with us via electronic mail, telephone or live chat. If you want a quick update on your claim, we will always have a fast response.
KEEP
IN TOUCH
SUPPORT
P.O. Box 707 - 102 Eagle Ridge Drive
​Midland City, Alabama 36350
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Email: support@eagle-cs.com
Tel: 334.649.3090 or 800.239.1116
OUR ADDRESS
8:00 AM - 5:00 PM
Monday - Friday
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OPERATING HOURS
EMESSAGE - CONTACT US
Livechat
You may chat with an agent during our normal business hours by clicking the icon in the lower left side of this screen (on mobile site, the icon below). If you are unable to get a live agent, it will take you to a Help Desk ticket.
You can fill out a Help Desk ticket detailing your question or issue by completing the Emessage below. This automatically creates a Help Desk ticket. We monitor these tickets and answer them as soon as possible, but no longer than the next business day.
The Knowledge Center has articles on various topics about the claims process including many frequently asked questions. It has a term searchable database.
You may send us a text message using your cellular/mobile telephone. This text creates a help desk ticket that will be sent to an agent. We ask that you include your email address with your text message.
FILE
A CLAIM
Non Military Form
Military/GBL Residence Damage Form
Military/GBL Delay Form
Non Military Form
MILITARY/DEPARTMENT of DEFENSE CLAIMS
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If you are a military/Department of Defense member and your move took place under a Government Bill of Lading, you must file your claim through the DPS system within 180 days of the date of delivery. Timing is very important for these claims. Please go to
https://www.militaryonesource.mil/moving-pcs/post-moving/file-a-claim-after-your-military-move/
(via this link or by clicking on the icon to the left) and click on DoD Customer for instructions on registering and gaining access to DPS. Once you enter your claim into DPS, it is automatically forwarded to Eagle Claims Service. Eagle will send you a confirmation email and assign the claim to an representative.
ALLIED VAN LINES CLAIMS
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If your shipment traveled interstate under an Allied Van Lines Bill of Lading Allied will investigate and settle your claim. You must file your claim directly with Allied. You may follow this link (or by clicking on the icon to the left) for an online claim form and more information about filing. Upon receipt of your claims presentation, Allied will take the necessary steps to ensure prompt handling. This includes damage or loss, inconvenience or residence damage on all Allied household goods shipment. If you have any questions please feel free to contact Allied at 1-800-470-2851 (option 2) or claims@alliedvan.com.
COLEMAN WORLDWIDE MOVING CLAIMS - ALL OTHER HOUSEHOLD GOODS CLAIMS
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[You may click on icon or title above for an electronic claim form]
If your shipment moved within the borders of a state, locally or under a Coleman Worldwide Moving or Covan Worldwide Moving Bill of Lading you may follow this link (or by clicking on the icon to the left) to file your claim online. Upon receipt of your claims presentation, Eagle will take the necessary steps to ensure prompt handling. You may also download a PDF version of the claim form to complete and mail (click the PDF icon). NOTE: The online form accepts up to 14 items. if you are filing an online claim and have additional items, please simply submit a second claim form with the same registration number.
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[You may click on icon or title above for an electronic claim form] If your shipment moved within the borders of a state, locally or under a Coleman Worldwide Moving or Covan Worldwide Moving Bill of Lading you may follow this link (or by clicking on the icon to the left) to file your claim online. Upon receipt of your claims presentation, Eagle will take the necessary steps to ensure prompt handling. You may also download a PDF version of the claim form to complete and mail (click the PDF icon). ALl residence damage claims for all Allied shipments must be filed directly with Allied (see above).
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[You may click on icon or title above for an electronic claim form] If your shipment was delayed beyond the delivery date agreed upon in the Bill of Lading, Government Bill of Lading and/or Estimate and Order for Service and you incurred out of pocket expenses, you may follow this link (or by clicking on the icon to the left) to file your claim online. You must support all claimed amounts with paid and dated receipts. In certain cases military shipments have a per diem rate for a period of time. Any lodging must be approved in advance. You may upload receipts in the online form. Upon receipt of your claims presentation, Eagle will take the necessary steps to ensure prompt handling. You may also download a PDF version of the claim form to complete and mail/email (click the PDF icon). All delay claims for Allied shipments must be filed directly with Allied (See above).
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[You may click on icon or title above for an electronic claim form] If you have a smaller claim and would like an expedited or quick claim settlement and payment, we offer the Quick Claim. You submit pictures of the items claimed in the area provided in the online claim form, a claims representative assesses the claim based on all information provided and paperwork signed and makes a settlement offer based on the pictures and industry average repair and/or replacement costs. It is important to note that we work with shippers on negotiated average costs to speed the settlement. Please do not complete this form if you are not willing to accept negotiated average costs. You may follow this link (or by clicking the icon to the left) to file your claim online. NOTE: The online form accepts up to 14 items. if you are filing an online claim and have additional items, please simply submit a second claim form with the same registration number.
