The Claims Process - What Full Replacement Means and What to Expect


Full Replacement Valuation is coverage that will replace any lost or destroyed item at today's cost with no depreciation. It DOES NOT mean that all damaged items will be replaced-only lost or destroyed items. Please also not that the moving company has the option to repair damaged items, or replace destroyed items, rather than pay a cash amount. Do not dispose of any damaged household items: this is due to the carrier's right to inspect damaged items and salvage replaced items.


To receive full replacement, a claim must be filed within 9 months of the delivery date. Anything after 9 months, but before 2 years will be subject to depreciated replacement cost.


Before filing the actual claim, a claimant must give the carrier notice of all loss and damage within 75 days by filling out the Joint Statement of Loss or Damage Form (DD Form 1840). This is done in 2 ways:


DD Form 1840: Filled out at delivery by yourself and the mover


DD Form 1840R (reverse side of 1840): The claimant has 75 days after the date of delivery to annotate on the DD Form 1840R any additional loss or damage discovered and submit it to the carrier listed in block 11.


YOU WILL ONLY BE REIMBURSED FOR ITEMS ON THE 1840 OR ON A TIMELY DISPATCHED 1840R


Please include your mailing address, email address and telephone numbers (home & work) at the top of the form. Claim cannot be concluded without this information.


The carrier is responsible for obtaining repair estimates. However, the carrier may request claimant's assistance in obtaining repair estimates on items such as a motorcycle or any type of motor vehicle, electronics items and appliances that were shipped and damaged in transit from a professional repair shop/company that is qualified to handle such repairs and to determine the type and probable cause of the damage. (The carrier will reimburse the member for all estimate fees it requires, if a paid receipt is submitted. Please list as last line on claim form. Example: Estimate Fee for Computer Repair $30.00).


Items that have a replacement value over $500.00 require a copy of the original purchase receipt. If you do not have the paid receipt, you can provide catalog pages or internet pages showing the replacement cost of the item being claimed. You may submit statements about the move and/or photos of damaged items.


Upon receipt of the completed substantiated claim form, we may arrange for a furniture craftsman in the area to visit your home to inspect the damage(s) you have listed. If we set-up an inspection, we will have the craftsman call you to set-up a convenient time at which to view your damage(s). If you find it necessary to correspond with us about your claim, please reference the GBL number (23).


PLEASE NOTE AFTER THE ADJUDICATION HAS BEGUN, ALL COMMUNICATION MUST BE IN WRITING.

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GOVERNMENT / DEPARTMENT OF DEFENSE MOVES

To file a new claim, check the status of a claim, or amend a current claim please click on the link below and follow the instructions.

The DD1840 (pink form) in Block #9 lists the carrier and address, block #11 lists the carrier’s SCAC code (4 letters.) View the following list of carriers and SCAC codes:

** If your shipment is a DP3 you will need to go into the DPS system to file your claim - www.move.mil

  1. AAFD A Advantage Forwarders, Inc

  2. AAFI All American Moving & Storage

  3. AASH AAA Moving Storage

  4. AOOK A-1 Moving & Stg, Inc

  5. ASFO AAA Southern Forwarding Inc

  6. BNBF B&B Forwarding Inc

  7. BSFW Best Forwarders Inc

  8. CACI Coleman American Companies Inc

  9. CAMG Coleman American Moving Svcs

  1. CLMO Coleman American Moving Svcs

  2. CLXM C & L Moving & Storage

  3. CMAC Coleman American Moving Svcs

  4. CMAN Coleman American Moving Svcs

  5. CNNV C&N Van Lines, Inc

  6. COLI Coleman American Moving Svcs

  7. COVA Covan World-Wide Moving

  8. CVII Covan International, Inc

  9. EVLN Eagle Van Lines, Inc

  1. FRSS Ferriss Whse & Storage Co

  2. GAMV Great American Movers

  3. GVNL General Van Lines, Inc

  4. HMMS Hammond-Pennyrile M&S

  5. QLTM Quality Movers Express

  6. RVLI Republic Van Lines, Inc

  7. TCIR T.R.A.C.E. International, Inc

  8. TGLI Trans Global Logistics Inc

  9. WEMG Westgate Moving Company

  10. WSBN Washburn Storage Company

  11. ACCD Access Forwarding (domestic only)